Subject: Tech Support Candidate - Rahul Verma
From: Rahul Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Jul 2021 09:26:22 -0400

| | Tech Support Test

Name | Rahul Verma
E-mail | [email-masked]
Phone Number | (+91) 9069555764
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 22, Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vacre call centers. Pvt. Ltd. | Sr. customer support associate | 10/01/2021 | 25000
Previous Employer 1 | ABSAS solutions pvt. ltd. | Customer support executive | 10/06/2019 | 21000
Previous Employer 2 | Paytm one 97 communication ltd. | customer support associate | 24/06/2018 | 18000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- Restart the device.
2-Make sure the internet connection works:- If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding
3-Try to open website in incognito mode.
4- Check website is Down for everybody or just for me.
5- Try to open website on different browser or on different system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

To connect a Bluetooth to the phone, please follow below steps:-
1. Go to settings.
2. Tap the Bluetooth option.
3. Turn on Bluetooth.
4. A list of available devices will appear.
5. If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.

What according to you makes you a good candidate for customer service or technical support job? | Patient and empathetic Senior Customer Service Representative with more than 4 years of successful experience in customer service and support with recognized strengths in problem-solving and planning/implementing proactive procedures to avoid problems in the first place. Ability to listen and understand quickly. Practices in written and oral communication skills. Energetic, independent and a self-starter. Reliable and punctual. Proficient in Advance Excel, Microsoft PowerPoint, and Microsoft Word. Ability to train, motivate and supervise customer service employees. Seeking a position where I can showcase my high energy, extensive customer relations, and customer support skills to provide an exceptional customer service experience in a dynamic growing company.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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