Subject: Tech Support Candidate - Sunny Arora
From: Sunny Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Jul 2021 06:15:02 -0400

| | Tech Support Test

Name | Sunny Arora
E-mail | [email-masked]
Phone Number | (91) 9654380981
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Telus International | Sr Sales advisor | 21 Jan 2021 | 34000
Previous Employer 1 | Tech Mahindra | Technical support engineer | 10 Feb 2018 | 30000
Previous Employer 2 | Tata consultancy services | Sr analyst | Feb 2014 | 27000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Check and see other websites are working or not
2 Reset the browser cookies
3 Try on different browser
4 Restart the machine
5 Ping DNS

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on speaker, than switch to Bluetooth mode and than on phone goto Bluetooth and search for the device to connect than pair the device and connect
What according to you makes you a good candidate for customer service or technical support job? | I have been doing customer service and providing technical support since some time now. So if I talk about my qualities it can be I always listen to the customer, never intrupt customer, only speak when customer is done talking, can easily manipulate situation.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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