Subject: Tech Support Candidate - Anand Tiwari
From: Anand Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Jul 2021 04:15:41 -0400

| | Tech Support Test

Name | Anand Tiwari
E-mail | [email-masked]
Phone Number | (+91) 9016357299
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Surat Gujarat
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Velocis Systems Pvt Ltd | Network Service Engineer | Currently working | 12138
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check all physical connectivity.
Check system Ip address, gateway and DNS all things.
Check out the system Firewall.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Power on the Bluetooth Speaker.
Open Bluetooth setting and open Bluetooth in the phone.
Pair both Bluetooth connections. Now both devices are connected.

What according to you makes you a good candidate for customer service or technical support job?

Candidates have good communication skills and technical knowledge.
He has some qualities like a quick learner and adaptive to new things.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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