Subject: Tech Support Candidate - Reuben Ramesh
From: Reuben Ramesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Jul 2021 02:23:48 -0400

| | Tech Support Test

Name | Reuben Ramesh
E-mail | [email-masked]
Phone Number | (91) 9654731639
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | NOIDA
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IBM | Incident management | Immediate |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1: will check the network connectivity be it LAN/ WiFi.
2: Browser settings (clicking on Internet options and checking the security levels)
3: Delete the cache
4: Close the browse and relaunch
5: If prompt comes to allow cookies (will accept)

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1: Turn the Bluetooth of both the devices
2: Range (should be within the distance)
3: Make sure phone's Bluetooth visibilty is open
4: Pair them
5:Wait for them to get paired.
6: Once connected then it is good to go.

What according to you makes you a good candidate for customer service or technical support job?

1:Experience
2:Expertise
3: Skills
4:Work Location
5: Goal Oriented
6:Never keep things for last minute

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |