Subject: Daily performance summary for LiveSalesman team for Jul 5th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Jul 2021 09:01:09 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 5th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Hasan Nour | 3 | 0 | 0 | 0 | 0 | 3
Mosab Mohammed Abdalla Nasreldin | 0 | 4 | 34 | 0 | 7 | 45
Ibrahem Mahmoud | 0 | 0 | 52 | 0 | 0 | 52
Amr Khalil | 2 | 0 | 0 | 2 | 0 | 4
Ankit Kumar | 4 | 1 | 12 | 0 | 35 | 52
Jok Kuol | 0 | 4 | 21 | 0 | 0 | 25
Mohammad Faizan | 0 | 7 | 21 | 0 | 0 | 28
Sreelal.t CT | 0 | 7 | 32 | 0 | 0 | 39
Waseem Ahemad . Khan | 0 | 4 | 32 | 0 | 1 | 37
Abu Sufian | 0 | 0 | 36 | 0 | 0 | 36
Javed Aslam | 0 | 0 | 2 | 0 | 0 | 2
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Radhika Jawle | 0 | 0 | 0 | 0 | 1 | 1
Grand Total | 9 | 27 | 242 | 2 | 44 | 324

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 7
| | Delayed Delivery (Furniture) | 6
| | Delayed Delivery (HH) | 6
| | Delivery Status | 103
| | Partial Delivery | 1
| | Reschedule Delivery | 11
| Product Complaint | Complaint within Warranty | 15
| Refunds and Cancelations | Cancelation | 11
| | Refund for Other reason | 1
| | Refunds after Return | 4
| | Return item not received | 2
| | Return Request Initiation | 7
Customer Services Total | | | 174
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
No Answer | No Answer | (blank) | 1
No Answer Total | | | 19
No Answer | No Answer | No Answer | 18
PreSales | Other Enquiry | (blank) | 9
| | Offers | 2
| | Payment Methods | 4
| | Store Availability | 24
| | Store Location | 1
| | Using Shukran Points | 1
| | Website/App Issues | 4
| Policy Related | Delivery Cost | 7
| | Delivery Time | 4
| Product Related | (blank) | 3
| | Combo | 2
| | Product Specification | 54
PreSales Total | | | 115
Grand Total | | | 309

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 3 | 12 | 0 | 0 | 2 | 0 | 17
Hasan Nour | 10 | 0 | 0 | 0 | 1 | 0 | 11
Amr Khalil | 3 | 1 | 0 | 1 | 0 | 0 | 5
Amir Aziz | 0 | 2 | 4 | 0 | 0 | 0 | 6
Niren Dsouza | 0 | 0 | 2 | 0 | 0 | 0 | 2
Grand Total | 16 | 15 | 6 | 1 | 3 | 0 | 41

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 1 | 0 | 0 | 0 | 1 | 2
Abu Sufian | 2 | 2 | 0 | 1 | 1 | 4 | 10
Ankit Kumar | 3 | 0 | 1 | 0 | 0 | 1 | 5
Adam musa yagoub yousif | 5 | 1 | 0 | 0 | 1 | 0 | 7
Sreelal.t CT | 6 | 0 | 2 | 1 | 1 | 0 | 10
Jok Kuol | 8 | 1 | 0 | 1 | 0 | 0 | 10
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 1 | 0 | 0 | 0 | 4
Mohammad Faizan | 6 | 1 | 1 | 0 | 0 | 0 | 8
Waseem Ahemad . Khan | 4 | 2 | 0 | 0 | 0 | 0 | 6
Grand Total | 37 | 8 | 5 | 3 | 3 | 6 | 62

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Sreelal.t CT | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ankit Kumar | 9 | 1 | 3 | 2 | 2 | 2 | 19
Jok Kuol | 1 | 1 | 0 | 1 | 0 | 0 | 3
Mohammed Ali | 0 | 1 | 0 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 13 | 3 | 3 | 3 | 2 | 3 | 27

Please feel free to reach out for any further clarifications.