Subject: Tech Support Candidate - RISHAVA CHAKRABORTY
From: RISHAVA CHAKRABORTY <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Jul 2021 10:49:43 -0400

| | Tech Support Test

Name | RISHAVA CHAKRABORTY
E-mail | [email-masked]
Phone Number | (98887) 59064
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kishangarh, Vasant kunj
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | tech mahindra | customer service | n. a | 21,000
Previous Employer 1 | lenskart | customer service | may 2018 | 17,000
Previous Employer 2 | n. a | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Following are the steps to troubleshoot in Windows operating system computers-
1. I will check for the internet connection of the system, if it's running on wifi then i will disconnect the wifi and restart it again.
2. If the wifi is connected. Then, i will open a new tab on the browser and i will type "Speed test" on the search bar. I will check the speed of the internet. If the speed is low, i will contact the wifi service personal.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Make sure if the speaker is connected with any other device, if so we must reboot the bluetooth of the speaker.
2. Switch on the bluetooth of my mobile phone and search for other devices.
3. Once my phone detects the excat name of the speaker, it will automatically connect with the speaker.

What according to you makes you a good candidate for customer service or technical support job?

A person who is sincere and pays attention to every detail of the problem is a good customer service executive.
The person needs to be polite towards the client and need to pay attention as to what he/she is saying.
The executive should be, at all cost be empathetic towards the client.
He must move heaven and earth to satisfy the client's queries.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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