Subject: Tech Support Candidate - Shreyashkar Sharma
From: Shreyashkar Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Jul 2021 07:18:41 -0400

| | Tech Support Test

Name | Shreyashkar Sharma
E-mail | [email-masked]
Phone Number | (+91) 9069004209
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Patel Nagar, New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | RRAI Flight Reservations | BDE and Customer support | 16th April, 2021 | 18000
Previous Employer 2 | Umarkets | BDE | 26th January, 2021 | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check whether my internet connection is working or not. If its working fine then I will troubleshoot the page. If problem persists, I will try to look into the settings for the solution. I will also open any other website or page to check whether this problem is for specific website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Take the speaker and switch it on.
2. Make assure its in bluetooth mode.
3. Take your mobile phone and switch on
bluetooth.
4. Search for the available devices name.
5. Tap on the bluetooth device name when it
appears.
6. Pair the bluetooth device with your mobile
phone by accepting the invitation.

What according to you makes you a good candidate for customer service or technical support job? | I have done B.Tech with Computer Science branch, so I have knowledge of technical field. I also have experience in customer support for international customers. I am polite and smart and also a fast learner.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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