Subject: Tech Support Candidate - Yash kumar Yash
From: Yash kumar Yash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Jul 2021 07:06:01 -0400

| | Tech Support Test

Name | Yash kumar Yash
E-mail | [email-masked]
Phone Number | (0) 7428089850
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rohini Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Na

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hear.com | Sales Associate | Currently working | 33400
Previous Employer 1 | Livspace | Presales Executive | 31/01/2020 | 30000
Previous Employer 2 | Rentickles | Senior Operation Executive | 16/10/2018 | 27000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will refresh the page and if the page is unresponsive then will close the tab and try to open it in another tab and still problem persist then will wait for some time.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Will switch on the bluetooth speaker and will open the bluetooth in my phone and then will search for nearby device and when it is coming in near by device then will select and connect to it.
What according to you makes you a good candidate for customer service or technical support job? | Because i have patience and after talking to the customer i can help them in providing a solution for their query.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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