Subject: Tech Support Candidate - Dipanshi Tiwari
From: Dipanshi Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Jul 2021 03:28:24 -0400

| | Tech Support Test

Name | Dipanshi Tiwari
E-mail | [email-masked]
Phone Number | (+91) 6263248304
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sec 55 , Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Property pistol Pvt Ltd | Assistant Sales Manager | 08-04-2021 | 25000
Previous Employer 2 | SOAP project | Assistant Accountant | 31-05-2019 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will follow some steps like:
1. Restart my Desktop.
2. Make sure the internet Connection works.
3. Check if the website is down for everyone or just me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on the Bluetooth Device.
2.Turn on your Mobile phone bluetooth.
a.Swipe down from the top of the screen.
b. Touch and hold Bluetooth .
c. Tap Pair new device.
**If you don't find Pair new device, check under "Available devices" or tap More  and then **Refresh.
d.Tap the name of the Bluetooth device you want to pair with your device.
e.Follow any on-screen instructions.
f.tap a paired but unconnected device.
g.When your phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job?

Customer support is the first point of contact to ghe customer so it is very important that one should be:
1.Very much smooth while responding.
2.Patient enough to listen to a Customer's issue.
3.Have Thorrow knowledge of system they are dealing with to help the customer.
4.Should have a great and clear communication skills so that Customer's can get satisfactory response.
5. Should be very handy with all the trouble shoots.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |