Subject: Tech Support Candidate - Saif Ali
From: Saif Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Jul 2021 02:54:31 -0400

| | Tech Support Test

Name | Saif Ali
E-mail | [email-masked]
Phone Number | (+91) 8439370284
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | | |
Previous Employer 1 | One97 Communication Ltd. (Paytm) | Technical Support Engineer | 25/06/2021 | 18300
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.

also, make sure you're able to load Google.com and Make sure search results load properly. If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.

also, check website is down for everybody or for me only Open our preferred browser, and visit website checker page, such as Down for Everyone or Just me. on the site, type in the website address you're having problems reaching, then then push enter or return look at the result from the site, to determine if the site is down.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First open the Bluetooth from both the device than search speaker name is your mobile than pair it or connect it.
What according to you makes you a good candidate for customer service or technical support job? | Problem solving skills is must required for this job also having a good communication skills so that you can communicate to the client and resolve the issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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