Subject: Tech Support Candidate - Shephali Singh
From: Shephali Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Jul 2021 02:20:40 -0400

| | Tech Support Test

Name | Shephali Singh
E-mail | [email-masked]
Phone Number | (+91) 8806656473
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bhumkar Chowk ,C-304
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech mahindra | system engineer | still workng | still workng
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

i will open anther tab and check for other websites is working or not .
launch other browser if the website is working in different browser or not .
i will check what kind of Error is this .
whether the setting is proper or not if not i will go in setting and enable the site button .
i will check the https://
check for the proxy server .
clearing out the cookies and cache .
At the end if it still npt working the we will call the support .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)bluetooth device in pairing mode .
2)settings-connected devise-bluetooth.
3)select pair  new device and then tap the speaker name .

What according to you makes you a good candidate for customer service or technical support job?

Tech must listen to users.
Acknowledge the reality of their problems.
descrbe in technical terms.
fix the problem.
explain the solution in terms the user can understand .

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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