Subject: Tech Support Candidate - Mohit Matharia
From: Mohit Matharia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Jul 2021 01:48:10 -0400

| | Tech Support Test

Name | Mohit Matharia
E-mail | [email-masked]
Phone Number | (+91) 9005201667
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Varanasi, Uttar Pradesh, India
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Flipkart | Technical support | | 20000
Previous Employer 1 | Myntra | Technical support | 30-April-2021 | 16335
Previous Employer 2 | Cocotier Innovative solutions pvt ltd | Data Analyst | 19- Feb-2020 | 12000

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check the site is correct or not.
2. I will check rest sites are working or not.
3. I will check in Incognito mode & other browsers also.
4. Try to clear history, cookies, caches.etc

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on Bluetooth speaker & Bluetooth mobile.
2. Open Bluetooth in mobile & search Bluetooth names.
3. Speaker Bluetooth name will appear in mobile Bluetooth.
4. Tab on the correct name & connect.
5. Pair & connect.

What according to you makes you a good candidate for customer service or technical support job?

1. Communication skills.
2. Prioritize the issues.
3. Good skills of the systems, application, softwares.
4. Easily deals with customers.
5. Able to handle multiple tasks.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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