Subject: Tech Support Candidate - Rahul Yadav
From: Rahul Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 3 Jul 2021 23:40:29 -0400

| | Tech Support Test

Name | Rahul Yadav
E-mail | [email-masked]
Phone Number | (91) 9717580500
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | air asia | sales | march 2020 | 50000
Previous Employer 1 | make my trup | sales | Sep 2015 | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | In case if I face this problem of opening a website, I recheck my internet connection and try. Still, if the same problems across I check other websites or google pages if that is opening. If other pages are also not opening I will fix the internet issue first.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First switch on the Bluetooth speakers and then open the mobile Bluetooth. One both are open search the available Bluetooth in mobile and select the Bluetooth of speakers and connect. Now you can enjoy your favorite music
What according to you makes you a good candidate for customer service or technical support job? | I have handled customer services issues and in my last jobs. I am well experienced handling it over a phone call or live chat .  I have been promoted enough to solve these issues. I am a cool and calm person does not lose my temper at all even worst situation. That makes and suitable candidate for this profile .
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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