Subject: Daily performance summary for LiveSalesman team for Jul 3rd, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 4 Jul 2021 09:01:08 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 3rd, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Hasan Nour | 13 | 0 | 0 | 0 | 0 | 13
Mosab Mohammed Abdalla Nasreldin | 0 | 3 | 23 | 0 | 3 | 29
Amr Khalil | 1 | 0 | 0 | 3 | 0 | 4
Ankit Kumar | 2 | 3 | 9 | 0 | 13 | 27
Adam musa yagoub yousif | 0 | 9 | 29 | 0 | 0 | 38
Jok Kuol | 0 | 6 | 23 | 0 | 4 | 33
Sreelal.t CT | 0 | 3 | 38 | 0 | 0 | 41
Waseem Ahemad . Khan | 0 | 1 | 47 | 0 | 2 | 50
Abu Sufian | 0 | 0 | 25 | 0 | 0 | 25
Ibrahem Mahmoud | 0 | 0 | 12 | 0 | 0 | 12
Amir Aziz | 0 | 0 | 0 | 9 | 0 | 9
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 16 | 25 | 206 | 12 | 22 | 281

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 4
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 2
| | Delivery Status | 53
| | Reschedule Delivery | 2
| Product Complaint | Complaint outside Warranty | 2
| | Complaint within Warranty | 19
| Refunds and Cancelations | Cancelation | 16
| | Refund for Other reason | 3
| | Refunds after Return | 3
| | Return item not received | 1
| | Return Request Initiation | 12
Customer Services Total | | | 118
Mattress Related | Post-Sales | Product Complaints | 4
| | Returns and Free Trial | 1
Mattress Related Total | | | 5
No Answer | (blank) | (blank) | 1
No Answer Total | | | 5
No Answer | No Answer | No Answer | 4
PreSales | Other Enquiry | (blank) | 2
| | Offers | 6
| | Payment Methods | 2
| | Store Availability | 22
| | Store Location | 6
| | Website/App Issues | 6
| Policy Related | Delivery Cost | 15
| | Delivery Time | 1
| | Return Policy | 1
| Product Related | (blank) | 1
| | Combo | 2
| | Pricing | 4
| | Product Specification | 61
PreSales Total | | | 129
Grand Total | | | 257

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 13 | 0 | 0 | 1 | 1 | 0 | 15
Hasan Nour | 11 | 10 | 2 | 1 | 0 | 0 | 24
Amr Khalil | 2 | 0 | 1 | 0 | 0 | 0 | 3
Amir Aziz | 2 | 4 | 0 | 0 | 0 | 0 | 6
Niren Dsouza | 0 | 2 | 0 | 0 | 0 | 0 | 2
Grand Total | 28 | 16 | 3 | 2 | 1 | 0 | 50

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 1 | 1
Adam musa yagoub yousif | 5 | 1 | 1 | 0 | 1 | 2 | 10
Abu Sufian | 0 | 1 | 2 | 1 | 1 | 1 | 6
Ankit Kumar | 1 | 1 | 0 | 0 | 1 | 1 | 4
Sreelal.t CT | 3 | 2 | 1 | 1 | 3 | 0 | 10
Waseem Ahemad . Khan | 5 | 0 | 0 | 3 | 0 | 0 | 8
Jok Kuol | 6 | 0 | 1 | 0 | 0 | 0 | 7
Mohammad Faizan | 1 | 3 | 1 | 0 | 0 | 0 | 5
Ibrahem Mahmoud | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 4 | 1 | 0 | 0 | 0 | 0 | 5
Grand Total | 25 | 9 | 7 | 5 | 6 | 5 | 57

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 5 | 1 | 0 | 0 | 0 | 1 | 7
Sreelal.t CT | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohammed Ali | 7 | 5 | 0 | 0 | 1 | 0 | 13
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 0 | 0 | 2
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 16 | 6 | 0 | 0 | 1 | 2 | 25

Please feel free to reach out for any further clarifications.