Subject: Tech Support Candidate - Bhanu Priya
From: Bhanu Priya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 3 Jul 2021 12:46:52 -0400

| | Tech Support Test

Name | Bhanu Priya
E-mail | [email-masked]
Phone Number | (91) 9872612602
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Innovation Technology by design | System Administrator | Still working | 37000
Previous Employer 1 | HCL technologies | Analyst | May, 27 2019 | 18000
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. What's the uptime of the machine, reboot if needed.
2. Check the internet connection.
3. Verify if the website is down for just for us or globally.
4. Try it in a different browser.
5. Check if it's a safe dns issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings.
2. Tap on bluetooth, turn it on.
3. It will show the list of all available devices.
4. Check if your speaker is listed, if not, make sure the device is on and discoverable.
5. Pair it once available.

What according to you makes you a good candidate for customer service or technical support job?

I am a people person and fascinated by technology.
I want to be a person that makes life easier and enjoyable for people who have run into a problem.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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