Subject: Tech Support Candidate - Harsh KUMAR
From: Harsh KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 3 Jul 2021 10:31:31 -0400

| | Tech Support Test

Name | Harsh KUMAR
E-mail | [email-masked]
Phone Number | (011) 8860059414
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Firewall

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Channel technologies pvt ltd | System administrator | Working | 29000
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check internet wire is connect or not
Then check internet is running or not
Check url is correct or not
Change the browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First on bluetooth in both device phone & bluetooth speaker
Search blutooth speaker name in bluetooth mobile menu
Then select & connect to bluetooth speaker in phone

What according to you makes you a good candidate for customer service or technical support job? | Hearing customer need & problem clearly & solve customers query very politly
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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