Subject: Tech Support Candidate - Alisha na
From: Alisha na <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 3 Jul 2021 10:01:33 -0400

| | Tech Support Test

Name | Alisha na
E-mail | [email-masked]
Phone Number | (201102) 9958827341
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | I live in laxmi garden Loni Ghaziabad
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | na | na | na
Previous Employer 1 | na | na | na | na
Previous Employer 2 | na | na | na | na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I am having an issue to go further
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we need to open the Bluetooth options in both speaker or mobile. Then make it search for finding devices as a u get then click on it, that's how u can connect both device.
What according to you makes you a good candidate for customer service or technical support job? | I don't have much knowledge about any technically category. But as far as customer service is concern so here we need to have first Patience and second u have a good listening skill, therefore we are going to attend them. Moreover I would like to say it's required a soft tone while handling customer that's all.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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