Subject: Daily performance summary for LiveSalesman team for Jul 2nd, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 3 Jul 2021 09:05:06 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 2nd, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | HB-LSM-KSA-Closed | HB-LSM-KSA-Followup | Grand Total
Ibrahem Mahmoud | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 4 | 0 | 0 | 4
Saleh Ahmed | 0 | 0 | 1 | 2 | 3
Ankit Kumar | 1 | 0 | 0 | 0 | 1
Amir Aziz | 2 | 0 | 0 | 0 | 2
Hasan Nour | 0 | 6 | 1 | 0 | 7
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Adam musa yagoub yousif | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 6 | 0 | 0 | 6
Grand Total | 3 | 16 | 2 | 2 | 23

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Delayed Delivery (Furniture) | 1
| | Delivery Status | 1
| Product Complaint | Complaint within Warranty | 4
| Refunds and Cancelations | Cancelation | 1
| | Refunds after Return | 1
Customer Services Total | | | 8
PreSales | Other Enquiry | (blank) | 1
| Product Related | Product Specification | 2
PreSales Total | | | 3
Grand Total | | | 11

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 0 | 1 | 1 | 1 | 3
Ankit Kumar | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 0 | 0 | 1 | 1 | 1 | 4

Total count of ageing for HB-LSM-KSA-Closed:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 1 | 0 | 0 | 0 | 0 | 1
Saleh Ahmed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 1 | 0 | 0 | 0 | 0 | 2

Total count of ageing for HB-LSM-KSA-Followup:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ibrahem Mahmoud | 0 | 0 | 1 | 0 | 0 | 0 | 1
Malek Hosan | 0 | 1 | 0 | 0 | 0 | 0 | 1
Javed Aslam | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mohd Iqbal | 1 | 0 | 0 | 0 | 0 | 0 | 1
Saleh Ahmed | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 4 | 1 | 1 | 0 | 0 | 0 | 6

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Saleh Ahmed | 6 | 0 | 2 | 3 | 5 | 16 | 32
RAMI KASSAM | 0 | 0 | 3 | 1 | 1 | 3 | 8
Mohd Iqbal | 13 | 5 | 1 | 4 | 9 | 11 | 43
Javed Aslam | 1 | 0 | 1 | 1 | 1 | 8 | 12
Yahkoob Erachat | 1 | 2 | 0 | 2 | 0 | 4 | 9
Malek Hosan | 5 | 2 | 1 | 0 | 2 | 0 | 10
Hasan Nour | 6 | 1 | 1 | 0 | 0 | 0 | 8
Amr Khalil | 6 | 1 | 0 | 0 | 0 | 0 | 7
Grand Total | 38 | 11 | 9 | 11 | 18 | 42 | 129

Please feel free to reach out for any further clarifications.