Subject: Tech Support Candidate - Aashif Sabri
From: Aashif Sabri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Jul 2021 13:34:05 -0400

| | Tech Support Test

Name | Aashif Sabri
E-mail | [email-masked]
Phone Number | (110059) 9509079786
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Uttam Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - advance
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SISL Infotech private limited | Technical Support Engineer | 16 August 2021 | 30800
Previous Employer 1 | Electronics Corporation of India limited | Jr. Technical Officer | 30 May 2020 | 28000
Previous Employer 2 | Ivaid Surveillance private limited | Site Engineer | 30 Nov 2020 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Restart System
2.Make Sure the Internet Connection Works Properly
3.Check if the Website is Down for Everyone or Just Me

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to Connect a Bluetooth:-
Step 1: Swipe down from the top of the screen.
2. Touch and hold Bluetooth icon.
3. Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
4. Tap the name of the Bluetooth device you want to pair with your device.
5. Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | Customer First is a mantra for any Organisation to suceed in its business. I follow this mantra.  Being responsible with positive attitue, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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