Subject: Tech Support Candidate - Syed Anas
From: Syed Anas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Jul 2021 13:23:42 -0400

| | Tech Support Test

Name | Syed Anas
E-mail | [email-masked]
Phone Number | (110025) 8882332268
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | South Delhi, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Netambit | Technical support | 20 jan | 25k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If it network issue we have to go to setting then network then internet or right click on the internet icon on dashboard then click on property check the connection or better connect click run enter ping and them connection address. And reboot the modem then start again this time it works
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to setting - go to connection- click on Bluetooth- make it pair - and start listening song

What according to you makes you a good candidate for customer service or technical support job?

Good technical knowledge is important with good communication skills.
These are two most vital part required in this process

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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