Subject: Tech Support Candidate - Shivam Kharya
From: Shivam Kharya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Jul 2021 06:39:19 -0400

| | Tech Support Test

Name | Shivam Kharya
E-mail | [email-masked]
Phone Number | (9811683992) 9811683992
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jhilmil
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bharat it services | Customer support Engineer | NA | 21000
Previous Employer 1 | Delhi university | Technical assistance | 23 January 2021 | 15070
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly,I check my internet connection then if my connection is connected then I try to use another web browser to check the compatibility of the site if it doesn't work then I check my browser settings like pop up disable and cookies. I reckon, these steps would be enough to resolve that error.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all,  enabling the bluetooth option in mobile phone and bluetooth speaker also then try to pair them if we find the bluetooth name list in the mobile bluetooth scanning list tap on that option it will connect .
What according to you makes you a good candidate for customer service or technical support job? | Well, I am honest, punctual ,calm and easily solve all technical problems so I  am best deserving candidate as we  know well in technical support everybody wants quick support and resolve problems in no time . I have that all skills which you are looking for.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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