Subject: Tech Support Candidate - ANKUSH KASHYAP
From: ANKUSH KASHYAP <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Jul 2021 01:11:03 -0400

| | Tech Support Test

Name | ANKUSH KASHYAP
E-mail | [email-masked]
Phone Number | (91) 8938830065
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | EXL SERVICES PVT LTD | SENIOR BILLING EXECUTIVE | INSTANTLY | 15000
Previous Employer 1 | PINELABS PVT LTD | SENIOR TECHNICAL EXECUTIVE | 13-MAY-2020 | 20000
Previous Employer 2 | EXL SERVICES PVT LTD | SENIOR BILLING EXECUTIVE | 13-JUN-2017 | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.
After rebooting, check if you are still having the same problem again.
Make Sure the Internet Connection Works,
Open your browser. In the address bar at the top, type in GOOGLE.COM, then PRESS Enter.
Make sure you're able to load Google.com. Once this loads, make sure you're able to search. Type NDTV.COM in the Search box, then select Google Search
Make sure search results load properly.
If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.
Check if the Website is Down for Everybody or Just Me,
Open your preferred browser, and visit website checker page, such as "Down for Everyone or Just Me";isup.me
On the site, type in the website address you're having problems reaching, then then push Enter or Return.
Look at the result from the site, to determine if the site is down.
Site Down
If the result says that "It's not just you!", that means the site is down for everyone. Down for Everyone site check showing site is down for everyone.
Site Up
If the result says that "It's just you.", that means there's a problem with the connection between your computer and the site, but other people can get to the site. Down for everyone site check showing site is up.
Is the website down for everybody?
*yes, try again later.
*No, try another browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Pair a Bluetooth accessory
Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | CSRs should display resolve differently than most people. The ideal candidate tends to be passionate about their work and get a lot of enjoyment and pleasure out of it. Reliability: Tendency to behave in an uncompromising and consistently honest, moral, and ethical manner
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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