Subject: Tech Support Candidate - Gurmanpreet singh Sohal
From: Gurmanpreet singh Sohal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 1 Jul 2021 14:41:53 -0400

| | Tech Support Test

Name | Gurmanpreet singh Sohal
E-mail | [email-masked]
Phone Number | (0091) 6280083011
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Amritsar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/a | N/a | N/a | N/a
Previous Employer 1 | McDonald's restaurant | Asistant manager | 21 nov 2020 | £1940
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will restart my system to check if there is any internal issue on my computer and after that I will of server is down because of web issue and finally if is still not working I will wait
And send email to help center for help or for feedback

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.turn on my bluetooth on my  phone
2.Turn on my speaker
3.I will make it available with a long press on my bluetooth speaker
4 I will search on my phone nd will connect it

What according to you makes you a good candidate for customer service or technical support job?

Working with patience and to make sure my customer will go happily with my provided service
Customer is always right
So I will follow my guidelines to handle a customer
Listen
Sympthis
Sorry for inconvenience
Nd resolve the issue

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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