Subject: Tech Support Candidate - AAMIR ANSARI
From: AAMIR ANSARI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 1 Jul 2021 10:29:50 -0400

| | Tech Support Test

Name | AAMIR ANSARI
E-mail | [email-masked]
Phone Number | (91) 8700461286
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Okhla , Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TOMS | Technical support executive | 20th Apr 2021 | 30000
Previous Employer 1 | Energizer | Sr. CSE | Dec 2015 | 25000
Previous Employer 2 | HCL BPO | CSE | Apr 2013 | 20000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | At first , will check the internet connection then after delete the cookies and will check if there is viruses after that will try to type the given link and check that it's working or not..

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Follow the below given instructions

1. Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | A good listening skill , Good Understanding skill and better communication skill.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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