Subject: Tech Support Candidate - Raj Tyagi
From: Raj Tyagi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 1 Jul 2021 07:13:07 -0400

| | Tech Support Test

Name | Raj Tyagi
E-mail | [email-masked]
Phone Number | (+91) 9315407110
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mayur Vihar phase 3
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl technology | Analyst | 30 August | 35000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-I will refresh the web page.
2-I will check the internet connection and then try to reopen the website again.
3-I will close the browser and open it again and the open the website.
4-I will clear the cache memory from browser and the try to open the website.
5-Restart the Device

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-open you speaker Bluetooth.
2-open your device Bluetooth and search for the available devices.
3-click on the name that belongs to Bluetooth speaker.
4-enter the password if required.

What according to you makes you a good candidate for customer service or technical support job? | Customer First" is a mantra for any Organisation to succeed in its business. I follow this mantra.  Being responsive with positive attitude, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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