Subject: FW: HFL Calls - 21st to 29th June
From: Deeksha Dadu <[email-masked]>
To: Phaedrus Arif <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Thu, 1 Jul 2021 09:13:32 +0000

Hi Arif,

Hope you are well.

Are you checking these reports daily? I ask because I have not seen you pulling up agents on group for why calls were missed or call backs not done.

Please make sure that you check this report everyday and question anyone if any call is missed and why call back is not done. We need to enforce call backs for each and every call that is missed. Call backs should ideally be done on the same day. If you notice any call back not done on the same day, please make sure that you have the agent call back the customer the following day. We cannot have missed call where call back is not done.

Regards,
Deeksha

From: Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 30 June 2021 at 6:15 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Cc: phaedrusrf <[email-masked]<mailto:[email-masked]>>
Subject: HFL Calls - 21st to 29th June

Hello Maám,

Here is call report for HFL.

Regards,
Ashish Dabral