Subject: Daily performance summary for LiveSalesman team for Jun 30th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 1 Jul 2021 09:05:08 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 30th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | HB-LSM-KSA-Closed | HB-LSM-KSA-Followup | Grand Total
Hasan Nour | 5 | 4 | 2 | 0 | 11
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 20 | 1 | 0 | 21
Mohammed Ali | 0 | 1 | 0 | 0 | 1
Ankit Kumar | 0 | 1 | 0 | 0 | 1
Amir Aziz | 0 | 0 | 0 | 0 | 0
Niren Dsouza | 0 | 0 | 0 | 0 | 0
Adam musa yagoub yousif | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Sreelal.t CT | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Ibrahem Mahmoud | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 8 | 0 | 2 | 10
Malek Hosan | 0 | 14 | 2 | 0 | 16
Mohd Iqbal | 0 | 20 | 0 | 0 | 20
Saleh Ahmed | 0 | 19 | 0 | 0 | 19
Syed Ataullah | 0 | 3 | 0 | 0 | 3
Radhika Jawle | 0 | 0 | 0 | 0 | 0
Amr Khalil | 0 | 16 | 0 | 0 | 16
Grand Total | 5 | 106 | 5 | 2 | 118

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 16
| | Partial Delivery | 1
| Product Complaint | Complaint outside Warranty | 3
| | Complaint within Warranty | 6
| Refunds and Cancelations | Cancelation | 2
| | Refund for Other reason | 1
| | Refunds after Return | 4
Customer Services Total | | | 37
PreSales | Other Enquiry | Offers | 1
| | Payment Methods | 1
| | Store Location | 2
| | Using Shukran Points | 1
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 4
| Product Related | Product Specification | 12
PreSales Total | | | 22
Grand Total | | | 59

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 1 | 0 | 1 | 1 | 1 | 1 | 5
Amr Khalil | 0 | 0 | 0 | 0 | 1 | 0 | 1
Grand Total | 1 | 0 | 1 | 1 | 2 | 1 | 6

Total count of ageing for HB-LSM-KSA-Closed:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 4 | 0 | 0 | 0 | 0 | 0 | 4
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 5 | 0 | 0 | 0 | 0 | 0 | 5

Total count of ageing for HB-LSM-KSA-Followup:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ibrahem Mahmoud | 0 | 1 | 0 | 0 | 0 | 0 | 1
Yahkoob Erachat | 3 | 0 | 0 | 0 | 0 | 0 | 3
Javed Aslam | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 4 | 1 | 0 | 0 | 0 | 0 | 5

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Saleh Ahmed | 10 | 10 | 2 | 4 | 3 | 13 | 42
RAMI KASSAM | 0 | 2 | 0 | 3 | 1 | 4 | 10
Javed Aslam | 7 | 2 | 1 | 2 | 0 | 8 | 20
Mohd Iqbal | 22 | 3 | 1 | 6 | 9 | 13 | 54
Yahkoob Erachat | 13 | 1 | 2 | 2 | 0 | 5 | 23
Malek Hosan | 3 | 1 | 0 | 2 | 0 | 1 | 7
Hasan Nour | 1 | 1 | 1 | 0 | 0 | 0 | 3
Amr Khalil | 16 | 0 | 0 | 0 | 0 | 0 | 16
Ankit Kumar | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 73 | 20 | 7 | 19 | 13 | 44 | 176

Please feel free to reach out for any further clarifications.