Subject: Tech Support Candidate - RAVISHANKER Sharma
From: RAVISHANKER Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Jun 2021 22:05:38 -0400

| | Tech Support Test

Name | RAVISHANKER Sharma
E-mail | [email-masked]
Phone Number | (98735) 62121
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Sr. Tech Support Associate | 10th July | 47000
Previous Employer 1 | | | |
Previous Employer 2 | Snapdeal.com | Team Leader | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i will check the web address (URL) in the address bar to make sure you're going to the right webpage.
Then i will try to open the same webpage on another computer or device connected to the same network.
If i can't see the webpage working on any computer or device. I will check my Internet connection. If my internet is working, the webpage might be down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Below are the steps to connect a Bluetooth speaker to your mobile phone.

1.Go to settings
2.Tap the Bluetooth option
3.Turn on Bluetooth
4.A list of available devices will appear.
5.If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
6.On your mobile select your speaker brand name and that’s it, you’re connected!

After your speaker is paired – the technical term for connecting two Bluetooth devices – you won’t need to go through that set-up again.

What according to you makes you a good candidate for customer service or technical support job? | First, I think is my experience, you can always have a better trust to someone who has experience of doing something and their achievements on that experience is a great factor too. Second is attitude, i am a person with a positive personality will always be a good factor to any job. I always see every problem as an opportunity to improve or showcase my skill is a great addition to a company. willingness to help someone by providing the correct resolution or information and give best recommendations to help the customer to satisfy their needs. Good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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