Subject: Tech Support Candidate - Mohd Shadab Ansari
From: Mohd Shadab Ansari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Jun 2021 14:54:03 -0400

| | Tech Support Test

Name | Mohd Shadab Ansari
E-mail | [email-masked]
Phone Number | (+91) 9169786801
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida Sector 63
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | iGuider learning pvt. ltd. | Desktop Support Engineer | | 20000
Previous Employer 1 | Mahendras educational Pvt. Ltd. | Desktop Support Engineer | | 15000
Previous Employer 2 | Timing Technoly India Pvt. Ltd. | Network Support Engineer | | 15000

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check if the Website is Down for Everybody or Just Me
Open your preferred browser, and visit a website checker page, such as "Down for Everyone or Just Me" On the site, type in the website address you're having problems reaching, then then push Enter or Return.
Look at the result from the site, to determine if the site is down.
if it is for you only than copy website name and ip address and paste it on DNS host file.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

On your speaker and turn on bluetooth
turn on your mobile bluetooth and search available connection and when your phone search your speaker than click on speaker name and enjoy your speaker.

What according to you makes you a good candidate for customer service or technical support job? | When you help someone as a technical support it is a different feeling which cant explain on words.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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