Subject: Tech Support Candidate - Gaurav Gupta
From: Gaurav Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Jun 2021 12:52:45 -0400

| | Tech Support Test

Name | Gaurav Gupta
E-mail | [email-masked]
Phone Number | (0) 7905143012
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | VIVO INDIA PVT LTD | Technician | 8/01/2021 | 20100
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

This is mainly due to 3 reasons, your internet is not working, the website is not working, or the website has been blocked by your isp. Let's troubleshoot this step by step:

Internet not working: the best way to check this is from that little wifi/network icon in the right hand side in the taskbar. If your internet is not working, there will be a yellow triangle on that icon. You can try restarting you router and then trying again or just wait for the internet to work again. If it takes a long time, try contacting your ISP’s customer support and filing a complaint.
Website blocked by ISP: Sometime websites are blocked by ISPs, due to them being banned by the authorities. There are ways to bypass this barrier by using proxies and VPNs. Just download and setup a VPN. You can get trials of some for free. Just google it. Keep one thing in mind that some websites are banned in a lot of countries, making them much more difficult to access.
Website not working : If your internet is working and you still cannot connect, even after using a VPN then most probably the website is down, maybe for maintenance or some other reason. All you can do now is wait for it to be back online soon.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open bluetooth of my device.
Then ON the bluetooth speaker.
Go to bluetooth section of our mobile and click to' search 'or 'pair new device'.
After sometime then appears our bluetooth speaker name on screen.
Then we click on speaker name and start pairing. After some time pairing is successful.
This is how we connect a Bluetooth speaker to your mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | I am problem solving and convincing people and as a technical person my skills help me to do technical support for your organization.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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