Subject: Tech Support Candidate - Vineet Mani
From: Vineet Mani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Jun 2021 11:52:59 -0400

| | Tech Support Test

Name | Vineet Mani
E-mail | [email-masked]
Phone Number | (201014) 8130618295
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | DD TELECOM | Engineer | June2021 | 22000
Previous Employer 1 | Spectranet | Engineer | December2019 | 20700
Previous Employer 2 | Tristrar | Engineer | May2016 | 17000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check internet.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will open mobile bluetooth after that connect bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? | Good staff.
On a scale of 1 - 5 please rate your fluency in spoken English | 1

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