Subject: Tech Support Candidate - Saurabh Sharma
From: Saurabh Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Jun 2021 09:24:20 -0400

| | Tech Support Test

Name | Saurabh Sharma
E-mail | [email-masked]
Phone Number | (+91) 8178019945
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | CCE | | 24000
Previous Employer 1 | EXl | CCE | 20th Octobber | 28000
Previous Employer 2 | EXL | CCE | 29th July | 23000

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

*I will see the link is correct.

*Will Check Internet connection and also the speed.

* Also try to find out some other link to open same website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to Settings

Select Bluetooth

Turn on Blue tooth in phone and also switch on the device which needs to be paired

Find the blue tooth name

and pair the device

What according to you makes you a good candidate for customer service or technical support job?

For good Customer service complete Knowledge about product is required.

Good Objection handling

Negotiation Skills

Comparison with similar quality product.

Good Command on Language

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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