Subject: Tech Support Candidate - Vishnu Dutt Rai Vishnu Dutt
From: Vishnu Dutt Rai Vishnu Dutt <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Jun 2021 09:06:41 -0400

| | Tech Support Test

Name | Vishnu Dutt Rai Vishnu Dutt
E-mail | [email-masked]
Phone Number | (+91) 8010019211
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Livspace | Service expert | 30june 2020 | 30000
Previous Employer 2 | Leighton India contractor Pvt Ltd | Engineer Civil | 30 may2018 | 23000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Troubleshooting
Check wifi
Check port
Refresh
Restart

Please list the steps to connect a Bluetooth speaker to your mobile phone.

On bluetooth of phone
On bluetooth of speaker
Pair both device by pairing making them available to search
Ready to play music with phone on speaker

What according to you makes you a good candidate for customer service or technical support job?

Good listener
Understanding customer problem
Effectively give solution
Clear communication which easily understood by customer

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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