Subject: Fwd: Wats Up Chat Issues
From: Niren Dsouza <[email-masked]>
To: Ashish Dabral <[email-masked]>
Date: Wed, 30 Jun 2021 05:55:23 -0700 (MST)

Niren D'Souza 
Team Manager 
[email-masked] 

From: "Ankit Arora" <[email-masked]> 
To: "Niren Dsouza" <[email-masked]>, "Saurav Chakraborty" <[email-masked]>, "deeksha" <[email-masked]> 
Cc: "Hussain Patanwala" <[email-masked]>, "Nalineedhar Kasibhatla" <[email-masked]>, "murtaza kutiyanawala" <[email-masked]>, "Homebox IbnMA" <[email-masked]>, "Sameer Sadiq" <[email-masked]>, "deepak devasia" <[email-masked]> 
Sent: Wednesday, June 30, 2021 5:11:10 PM 
Subject: RE: Wats Up Chat Issues 

Hi All, 

What kind of replies are we giving to the customers ?? 

This is really not acceptable as this is leading to negative advocacy across the market. 

Please get this thing right on an immediate basis as this is basic info that can be given from GDMS. 

Thanking you in Anticipation 

	

Ankit Arora 

Busniess Development Mananger 

T : +971 4 517 2300 

M : +971 502102053 

F : +971 4 517 2386 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE. 

[ http://www.homeboxstores.com/ | www.homeboxstores.com ] 

From: Homebox IbnMA <[email-masked]> 
Sent: Wednesday, June 30, 2021 12:29 PM 
To: Murtaza Kutiyanawala <[email-masked]> 
Cc: Hussain Patanwala <[email-masked]>; Nalineedhar Kasibhatla <[email-masked]>; Ankit Arora <[email-masked]> 
Subject: Wats Up Chat Issues 

Dear Murtaza, 

Please note the below two cases were found where the wats up chat is misleading the customers which ultimately creating customer dissatisfaction at the store. 

    * First customer was chatting to get to know where customer can log the complaint of his sofa issue, customer lost the receipt but the attendant did not checked with a register mobile number, as soon as he got to know the purchase was made from store the attendant directed customer to the store ( I have logged the complaint under CRM # 2932873 ) 

    * Second customer came to the store demanding for same day delivery and more than 1000 free home delivery based on wats up chat. 

	

Prashant Thapa 

Store Inventory Controller 

T : +971 4 514 6469 

E : [ mailto:[email-masked] | [email-masked] ] 

Ibn Battuta Mall, Dubai 

UAE 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnkit.Arora%40landmarkgroup.com%7C9935a68e7b154bbd308508d93ba10bc3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637606385140101899%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=XuQW5df17vsYIkI%2FNs8HEntAJ500InEIs%2F8Bx49JWmE%3D&reserved=0 | www.homeboxstores.com ] 

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