Subject: Ticket re-opened - [#3390] Fault at GS Nuffield
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 30 Jun 2021 11:26:52 +0000

Hi Pritish Nandi,  Ticket “#3390 – Fault at GS Nuffield” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3390 to view the ticket.  Ticket comment   
 Hi, 

  

 I need to reset the password for Goldman Sachs virtual Les Mills – the apple ID password for
[email-masked] is not working. Are you able to send me a link so I can reset it? 

  

 Regards 

 Clare 

  

 

 
  
 From: Les
 Mills International <[email-masked]>  
Sent: Wednesday, March 11, 2020 11:41 AM 
To: [email-masked] 
Cc: Doughty, Geoff M. [Fitness Exch] <[email-masked]>; Davison-White, Clare (Tobutt) [Fitness Exch] <[email-masked]>; [email-masked] 
Subject: Re: Fault at GS Nuffield

 

 

 Hi Geoff, 

 
 
 ​ 

 
 
 Thank you for your time on call today. 

 
 
 ​ 

 
 
 We are delighted to hear that the issue with Virtual is resolve now. Provided that you are happy with the resolution we would go ahead and close
 the ticket. 

 
 
 ​ 

 
 
 Do let us know if you need assistance with anything else. 

 
 
 ​ 

 
 
 Warm Regards, 
Pritish 
Customer Services 
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3390 

 

  

 

 
 
On Tue, 10 Mar at 5:01 AM
, Les Mills International <[email-masked]> wrote:

 

 
 Hi Clare, 

 
 ​ 

 
 
 Thank you for your call.  

 
 
 ​ 

 
 
 We are glad to know that the login issue is resolved.  

 
 
 ​ 

 
 
 Regarding the "No External Screen" error​ will appear when the APP loses connection with the external screen.  Please follow the initial diagnostic
 steps mentioned below and make sure all connections are secured.  

 
 
 ​ 

 
 
 https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000208319-i-m-seeing-the-error-message-there-is-no-external-screen-connected- 

 
 
 ​ 

 
 
 ​@ Hutchison team, 

 
 
 ​ 

 
 
 Could you please help Clare, from NUFFIELD CORPORATE GOLDMAN SACHS PLUM TREE COURT site. They are having issues where the app is showing error
 " NO External Screen connected to the device". This error message only comes if the app loses the connection with external screen. It indicates that some aspect of the AV setup is failing which needs to be checked. 

 

   

 
 Please make sure that the customer have all recommended equipment in place for the virtual setup. 

 
 
 ​ 

 
 
 https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000179652-what-are-the-setup-requirements-for-gen2-ipads-with-a-home-button- 
 
Warm Regards, 
Pritish 
Customer Services 
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3390  

 

  

 

 
 
On Tue, 10 Mar at 12:29 AM
, Les Mills International <[email-masked]> wrote:

 

 
 Hi Geoff, 

 
 ​ 

 
 
 Thank you for your call and email. 

 
 
 ​ 

 
 
 As advised, that it seems that you are inputting a wrong password. You can always reset the password incase if you have forgotten it. Please see
 the link below.  

 
 
 ​ 

 
 
 https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084185-i-ve-forgotten-my-username-and-password 

 
 
 ​ 

 
 
 The password reset link is valid only for 15 mins and would be sent to the registered email address which is
[email-masked]. 

 
 
 ​ 

 
 
 ​If you would like to change the email address then you should contact your Customer experience manager.  

 
 
 ​ 

 
 
 Do let us know how it goes.  

 
 
 ​ 

 
 
 Warm Regards, 
Pritish 
Customer Services 
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3390  

 

  

 

 
 
On Mon, 9 Mar at 11:56 PM
, Geoff D <[email-masked]> wrote:

 

 

 

 

 

 

Your Personal Data: We may collect and process information about you that may be subject to data protection laws. For more information about how we use and disclose your personal data, how we protect your information, our legal basis to use your information,
 your rights and who you can contact, please refer to: 
www.gs.com/privacy-notices