Subject: Tech Support Candidate - deepanshu gupta
From: deepanshu gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Jun 2021 07:00:44 -0400

| | Tech Support Test

Name | deepanshu gupta
E-mail | [email-masked]
Phone Number | (91) 8791420334
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | haridwar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | solar energy consultancy and services | Executive | |
Previous Employer 1 | RECPDCL | Project engineer | 30th june 2020 | 280000
Previous Employer 2 | reliance jio | junior executive | 28/12/2015 | 17500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)Reload the web address,clear cache etc.
2)Restart my device and open the same web address in different browsers.
3)Make sure the internet connection works.
3)Open the search box and make sure search result works well,if it doesn't there is an option of checking specific website availability "Down for everybody or just me"on website checker page.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

To get your Bluetooth headset to work with your phone, you have to connect or pair the phone with the headset. Follow these steps:

1. Make sure your Bluetooth headset is fully charged, turned on and compatible with the smartphone you want to pair.

2. Turn on the phone. Look for the Bluetooth feature, usually found under Settings.

3. Select On (When you turn on the Bluetooth feature, the phone sends out a signal and starts scanning for other Bluetooth–enabled devices, such as your headset)

4. When the phone finds the headset, the headset will show up on the list of devices. Sometimes you will be asked to pair the devices by entering a PIN number. If so, the PIN number should come with your headset. Usually the pin number is 0000.

5. Once the devices are paired, all your phone calls will connect automatically to your headset as long as it’s turned on, and you won’t have to repeat the pairing process.

What according to you makes you a good candidate for customer service or technical support job?

1)Customer centric approach.
2)Patience.
3)Ability to quickly provide solutions.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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