Subject: Tech Support Candidate - Kunal Rathore
From: Kunal Rathore <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Jun 2021 05:01:24 -0400

| | Tech Support Test

Name | Kunal Rathore
E-mail | [email-masked]
Phone Number | (91) 9711700272
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | In Solutions Global Llt | Processing officer | | 14000
Previous Employer 1 | Ultrateltronics | Desktop support engineer | 8 march 2019 | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly you have to check your internet connection and kindly check if internet is working.If internet is working properly then check the URL which is correct or not if URL is not correct please enter the correct URL. This is the procedure to run the URL.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Kindly in the bluetooth speaker which you want to connect after that open you mobile bluetooth to pair with the speaker then connects the bluetooth speaker which name in appear in your phone display then pair up with this device.
What according to you makes you a good candidate for customer service or technical support job? | They should have confident and they should knowledge of that field also
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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