Subject: Tech Support Candidate - Deepa Singh
From: Deepa Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Jun 2021 01:30:55 -0400

| | Tech Support Test

Name | Deepa Singh
E-mail | [email-masked]
Phone Number | (91) 8318611855
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 17C
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Representative | 26 feb 2921 | 21000
Previous Employer 1 | Teleperformance | Analyst | august 2019 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all,check computer is connected to the internet or not.
If the laptop is connected to the internet then check the proxy setting.
Clear your cache and cookies.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Swipe down from the top of the screen.
Touch and hold Bluetooth .
2.Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
3.Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job? | I am good learner and I am always lean to learn new things and my previous experience help me lot in this position.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |