Subject: Daily performance summary for LiveSalesman team for Jun 29th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Jun 2021 09:05:04 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 29th, 2021.

Total tickets created :

Total tickets created | Groups | |
Agent Name | Facebook KSA HB | HomeBox KSA | Grand Total
Hasan Nour | 3 | 0 | 3
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0
Ibrahem Mahmoud | 0 | 0 | 0
Malek Hosan | 0 | 4 | 4
Javed Aslam | 0 | 26 | 26
Yahkoob Erachat | 0 | 22 | 22
Mohd Iqbal | 0 | 12 | 12
Saleh Ahmed | 0 | 10 | 10
Mohammed Ali | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0
Sreelal.t CT | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0
RAMI KASSAM | 0 | 10 | 10
Syed Ataullah | 0 | 1 | 1
Ankit Kumar | 0 | 0 | 0
Radhika Jawle | 0 | 0 | 0
Grand Total | 3 | 85 | 88

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 5
| Delivery Related | (blank) | 1
| | Delayed Delivery (Furniture) | 3
| | Delayed Delivery (HH) | 1
| | Delivery Status | 19
| Product Complaint | (blank) | 3
| | Complaint outside Warranty | 2
| | Complaint within Warranty | 5
| Refunds and Cancelations | Cancelation | 1
| | Refund for Other reason | 1
| | Refunds after Return | 3
| | Return Request Initiation | 1
Customer Services Total | | | 45
PreSales | Other Enquiry | Offers | 2
| | Payment Methods | 3
| Policy Related | Delivery Cost | 2
| | Delivery Time | 3
| Product Related | Product Specification | 6
PreSales Total | | | 16
Grand Total | | | 61

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 2 | 1 | 0 | 1 | 4
Amr Khalil | 0 | 0 | 0 | 0 | 1 | 0 | 1
Grand Total | 0 | 0 | 2 | 1 | 1 | 1 | 5

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Saleh Ahmed | 14 | 3 | 3 | 3 | 4 | 10 | 37
RAMI KASSAM | 3 | 3 | 1 | 2 | 3 | 6 | 18
Javed Aslam | 10 | 0 | 0 | 2 | 0 | 8 | 20
Mohd Iqbal | 11 | 2 | 1 | 9 | 5 | 11 | 39
Yahkoob Erachat | 4 | 3 | 0 | 4 | 1 | 5 | 17
Malek Hosan | 6 | 1 | 0 | 4 | 0 | 1 | 12
Hasan Nour | 2 | 1 | 0 | 0 | 0 | 0 | 3
Amr Khalil | 5 | 1 | 0 | 0 | 0 | 0 | 6
Grand Total | 55 | 14 | 5 | 24 | 13 | 41 | 152

Please feel free to reach out for any further clarifications.