Subject: Tech Support Candidate - Kaushik Baishya
From: Kaushik Baishya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Jun 2021 16:28:10 -0400

| | Tech Support Test

Name | Kaushik Baishya
E-mail | [email-masked]
Phone Number | (91) 9678241537
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Saket
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Icici lombard | USM | 18/10/20 | 31000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly i would like to Restart my device and see if it works and if the problem doesn't get resolved. The next thing i would check my internet connection and see whether its me who is getting troubleshoot to access this site or its every one.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Swipe down from the top of the screen
2.Touch and hold Bluetooth
3.Tap pair new device, if you don't find pair new device, check under “ Available Device” or tap more. Refresh
4.Tap the name of the Bluetooth device you wish to pair.

What according to you makes you a good candidate for customer service or technical support job? | I am good listener and an observer who does every task with full responsibly and confidently.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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