Subject: Tech Support Candidate - Ravi Chaudhary
From: Ravi Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Jun 2021 09:44:01 -0400

| | Tech Support Test

Name | Ravi Chaudhary
E-mail | [email-masked]
Phone Number | (+91) 8527256212
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | new ashok nagar new delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
windows with connectivity remote access

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | innoviti solutions pvt ltd | support relationship officer | still working | 19000
Previous Employer 1 | Reliance jio | sales officer | 2017 | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | firstly check the internet connection if it is not working then go to the website and clear the cookies and then restart the phone or laptop, if it is still not working then there is problem with server it is take time too resolve.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | first open your bluetooth then open bluetooth speaker, then search in your bluetooth name it is showing when it's showing then click on it, it will be connect
What according to you makes you a good candidate for customer service or technical support job? | i listen first customer requirements
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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