Subject: Tech Support Candidate - Shubham Ambekar
From: Shubham Ambekar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Jun 2021 08:43:43 -0400

| | Tech Support Test

Name | Shubham Ambekar
E-mail | [email-masked]
Phone Number | (+91) 7276951122
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Cyber Security

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | gfi informatique | SOC Analyst | 29 July | 14000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st step: Reload Website
2nd : clears caches
3rd : forces the device to re-load the program or web page
4th : Check with other Website's example www.google.com if still its shows no result
5th : there's reason to believe that you're not connected to the Internet
6th : Fix the connection issue
7th : Ping via CMD
8th : And Checking with browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1st : Go to the Bluetooth setting in mobile
2nd : Turn on Bluetooth
3rd : And now Press power button of Bluetooth Headphone device and turn on Bluetooth
4th : Scan and Check Pairing devices available
5th : Click on respected Bluetooth Headset device and connect

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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