Subject: Call Zendesk Macros from Yonyx Guides
From: Yonyx Team <[email-masked]>
To: Ashish <[email-masked]>
Date: Tue, 29 Jun 2021 11:29:29 +0000
List-Id: 7c9d8327afe30e2ddeeb06ab5mc list <7c9d8327afe30e2ddeeb06ab5.252385.list-id.mcsv.net>

New Yonyx App for Zendesk

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** Call Zendesk Macros from Yonyx Guides
New Yonyx App for Zendesk empowers Guide Authors to do more!
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Dear Customer

We are pleased to announce the availability of Yonyx Guides 6.7, an updated version of the Yonyx Zendesk app. With this release, any Yonyx Author can call Zendesk macros from within any step of a Yonyx Guide without requiring any programming at all!

Let's say, your Agents should take some standard actions and add some specific comments when they reach a particular step in the Yonyx Guide. E.g. a customer order had to be approved within Zendesk. Here are the steps Agents may need to do manually, without a Zendesk Macro.
1. The ticket has to be assigned to another group
2. Add private comments to the ticket indicating approval.
3. Some ticket tags have to be removed
4. Other ticket tags have to be added

Instead of instructing Agents to manually follow these steps when they reach a specific Yonyx Guidance Step, Yonyx Authors can now add a Yonyx command, called Zendesk to invoke the corresponding Zendesk macro automatically when the Agent reaches a Yonyx Guidance Step. All the Author has to do is pass along the macro-id parameter to the Zendesk command embedded in the Yonyc Guidance step. You can obtain the Zendesk macro-id of any macro by clicking on the macro name from the Zendesk screen below:

Have questions? Please contact [email-masked]

Team Yonyx
http://corp.yonyx.com (http://corp.yonyx.com/)

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