Subject: Tech Support Candidate - VISHNU RAI
From: VISHNU RAI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Jun 2021 04:54:16 -0400

| | Tech Support Test

Name | VISHNU RAI
E-mail | [email-masked]
Phone Number | (+91) 8010019211
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Livspace | Service expert | 30 june | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check network connection
Check wifi
Troubleshooting network

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Search for device to connect
Then accept approval for pairing

What according to you makes you a good candidate for customer service or technical support job?

Intent should be problem solving
Clear communication
Good knowledge

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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