Subject: Tech Support Candidate - Asif Sheikh Asif
From: Asif Sheikh Asif <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Jun 2021 04:41:49 -0400

| | Tech Support Test

Name | Asif Sheikh Asif
E-mail | [email-masked]
Phone Number | (+91) 9868905991
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Progression Infonet Pvt Ltd | Sr. Desktop support Engineer | Currently working here | 18640/-
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will check the internet connectivity,then I'll check that is there also issues with other sites, then I'll clean the cache & cookies of the browser & will restart. Then I'll try again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Enable the device bluetooth.
Enable the mobile bluetooth.
Search for the device.
Click on the device name & will connect

What according to you makes you a good candidate for customer service or technical support job? | As an IT person & a computer user i know the related problems of computer & with my working experience of thousands of people i can understand users problem easily & quickly.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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