Subject: Tech Support Candidate - Shubham Bedarkar
From: Shubham Bedarkar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Jun 2021 02:42:44 -0400

| | Tech Support Test

Name | Shubham Bedarkar
E-mail | [email-masked]
Phone Number | (+91) 8966858615
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Linux
Networking - advance
Hardware - Advanced
Speakers & Audio
VoIP
CCNA and MCSA Certified

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Network Techlab Pvt Ltd | Senior Technical Support Engineer | 16 Oct 2020 | 17500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will aks to customer , please check the below steps,

1) Refresh the page
2) Make sure JavaScript is enabled
3) Make sure Cookies are enabled
4) Clear your cache and cookies
5) Make sure your web browser is up to date
6) Restart your web browser
6) Try a different web browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) We will power on the Bluetooth device first.
2) Go to mobile settings
3) Tap the Bluetooth option
4) Turn on Bluetooth
5) A list of available devices will appear.
6) If our speaker is not listed, press the button on our speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.

7) On our mobile select our speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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