Subject: Tech Support Candidate - Abhishek Gupta
From: Abhishek Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Jun 2021 20:22:30 -0400

| | Tech Support Test

Name | Abhishek Gupta
E-mail | [email-masked]
Phone Number | (+91) 8979905845
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Impartus Innovation Pvt. Ltd. | Resource Coordinator | 19th march 2020 | 21000
Previous Employer 1 | Velirs India Pvt. Ltd | Pre-Sales Technical Support Engineer | 16th july 2019 | 18000
Previous Employer 2 | Anterio Technology Solutions Pvt. Ltd. | Desktop Support Engineer | 10th march 2018 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, I will try to check the network of the computer is working or not.

Second, if not then I will try to connect to the network by check the WIFI is working fine or not.

Third, if not then I will check the router. if router will then I will check the setting of the network into the computer may be so how it will not able to get his IP address which is assigned to the particular computer.

Fourth, I will assign the new IP address or the previous IP address on the computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First, switch on the speaker and the Bluetooth of the mobile.

Second, Search the name of the speaker in the mobile.

Third, click on that name, it will ask you for pairing your Bluetooth speaker.
Press on pair, after that it take few sec for pairing Your speakers with your phone .

What according to you makes you a good candidate for customer service or technical support job? | Well I had experience of Desktop support engineer of 1 year, after that I worked as Pre-sales Technical support engineer for 8 month, in which I learnt about  how handle any kind of products. In Impartus Innovation, I learnt about how to handle the client.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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