Subject: Tech Support Candidate - Arpit upadhyay
From: Arpit upadhyay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Jun 2021 11:24:21 -0400

| | Tech Support Test

Name | Arpit upadhyay
E-mail | [email-masked]
Phone Number | (201009) 8377043558
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aegis | Associate | 20july | 15000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.I will check the Internet connection and try again by refreshing the website.
2.check the Web address
3. Clear browsing data and try again
4.Run Windows network troubleshooter

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.turn on the Bluetooth speaker
2.turn on the phone Bluetooth
3.Search for Bluetooth speaker device name
4.click on the device name
5. Connect to the device

What according to you makes you a good candidate for customer service or technical support job?

It should have a friendly approach
Tendency to strive for perfection
Stability
Willingness try new things
Resolve issues
Reliable and should be passionate

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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