Subject: Re: Warranty tickets
From: Ashish Dabral <[email-masked]>
To: "Sara Aknooni, SRAK" <[email-masked]>
Cc: hnyr <[email-masked]>
Date: Mon, 28 Jun 2021 07:52:24 -0700 (MST)

Hi Sara, 

Yes, I spoke with both of them. Also, I will keep an eye on it. 

Regards, 
Ashish Dabral 

From: "Sara Aknooni, SRAK" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Cc: "hnyr" <[email-masked]> 
Sent: Monday, June 28, 2021 8:06:29 PM 
Subject: RE: Warranty tickets 

Hi Ashish, 

Thank you! 

Could you ask the agents to make sure this fields are always filled out? 

	

Best regards ​​ 

Sara Aknooni 
Team Manager 

Global Support and Service 
+45 4470 0124 

+45 7131 4960 

From: Ashish Dabral <[email-masked]> 
Sent: Monday, June 28, 2021 1:17 PM 
To: Sara Aknooni (SRAK) <[email-masked]> 
Cc: Heta Nyrhinen (HNYR) <[email-masked]> 
Subject: Re: Warranty tickets 

		

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe. 

Hello Sara, 

This is done. However, I am not able to update the below tickets. I have mentioned the reason as well. 

	

No Date of Transfer: 				

154495 	

Solved 	

EPOS Gaming 	

Warranty 	

06-09-2021 22:42 	

'- 	

Ticket already closed 

144907 	

Solved 	

EPOS Gaming 	

Warranty 	

4/23/2021 9:26 	

'- 	

Ticket already closed 

	

No date of Delivered to customer: 						

ID 	

Status 	

Brand 	

Group 	

Requested 	

Date of Transfer 	

Solved 	

Delivered to customer 	

Reason 

152404 	

Solved 	

EPOS Gaming 	

Warranty 	

5/31/2021 8:09 	

06-07-2021 	

6/22/2021 4:19 	

'- 	

Ticket already closed 

151803 	

Solved 	

EPOS Gaming 	

Warranty 	

5/27/2021 10:36 	

06-10-2021 	

6/24/2021 12:54 	

'- 	

RMA Cancelled 

151054 	

Solved 	

EPOS Gaming 	

Warranty 	

5/25/2021 8:39 	

06-07-2021 	

6/22/2021 0:34 	

'- 	

Ticket already closed 

150923 	

Solved 	

EPOS Enterprise 	

Warranty 	

5/24/2021 19:20 	

5/25/2021 	

6/22/2021 15:16 	

'- 	

RMA Cancelled 

150915 	

Solved 	

EPOS Enterprise 	

Warranty 	

5/24/2021 18:39 	

06-07-2021 	

6/21/2021 12:55 	

'- 	

Ticket already closed 

150394 	

Solved 	

EPOS Enterprise 	

Warranty 	

5/20/2021 15:45 	

6/14/2021 	

6/25/2021 2:38 	

'- 	

Ticket already closed 

149195 	

Solved 	

EPOS Gaming 	

Warranty 	

5/13/2021 20:45 	

06-01-2021 	

6/21/2021 22:25 	

'- 	

RMA Cancelled 

148350 	

Solved 	

EPOS Enterprise 	

Warranty 	

05-10-2021 10:17 	

5/24/2021 	

6/22/2021 14:35 	

'- 	

RMA Cancelled 

147439 	

Solved 	

EPOS Enterprise 	

Warranty 	

05-05-2021 16:02 	

5/27/2021 	

6/23/2021 13:33 	

'- 	

RMA Cancelled 

140137 	

Solved 	

EPOS Gaming 	

Warranty 	

04-01-2021 06:43 	

4/23/2021 	

6/23/2021 9:35 	

'- 	

RMA Cancelled 

136794 	

Solved 	

EPOS Gaming 	

Warranty 	

3/18/2021 9:27 	

3/25/2021 	

6/24/2021 11:17 	

'- 	

RMA Cancelled 

136070 	

Solved 	

EPOS Gaming 	

Warranty 	

3/16/2021 4:38 	

3/18/2021 	

6/24/2021 9:46 	

'- 	

RMA Cancelled 

135261 	

Solved 	

EPOS Enterprise 	

Warranty 	

03-12-2021 08:11 	

3/26/2021 	

6/22/2021 10:37 	

'- 	

RMA Cancelled 

134834 	

Solved 	

EPOS Gaming 	

Warranty 	

03-11-2021 05:45 	

3/22/2021 	

6/24/2021 9:56 	

'- 	

RMA Cancelled 

134655 	

Solved 	

EPOS Gaming 	

Warranty 	

03-10-2021 12:34 	

04-01-2021 	

6/24/2021 13:56 	

'- 	

RMA Cancelled 

134239 	

Solved 	

EPOS Gaming 	

Warranty 	

03-09-2021 12:49 	

3/22/2021 	

6/22/2021 13:11 	

'- 	

New ticket for replacement and also ticket is already closed 

Regards, 
Ashish Dabral 

From: "Sara Aknooni, SRAK" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashish Dabral" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "hnyr" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, June 28, 2021 4:10:51 PM 
Subject: RE: Warranty tickets 

Hi Ashish, 

Thank you! 

Please let me know once it’s done. 

	

Best regards ​​ 

Sara Aknooni 
Team Manager 

Global Support and Service 
+45 4470 0124 

+45 7131 4960 

From: Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, June 28, 2021 12:01 PM 
To: Sara Aknooni (SRAK) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Heta Nyrhinen (HNYR) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Warranty tickets 

		

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe. 

Hi Sara, 

I am speaking with agents regarding this. Also, going to fix those tickets. 

Regards, 
Ashish Dabral 

From: "Sara Aknooni, SRAK" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashish Dabral" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "hnyr" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, June 28, 2021 3:22:53 PM 
Subject: Warranty tickets 

Hi Ashish, 

For my reports, I need to have “Date of Transfer” and “ Date of Deliver to customer” for all warranty cases. 

In the tickets below, either of two above is empty, 

could you check to find the reason and have the agents to fix them before the tickets get closed? 

Thank you! 

No Date of Transfer: 

155937 	

Solved 	

EPOS Gaming 	

Warranty 	

6/17/2021 6:33 	

'- 

154495 	

Solved 	

EPOS Gaming 	

Warranty 	

6/9/2021 22:42 	

'- 

154283 	

Solved 	

EPOS Gaming 	

Warranty 	

6/9/2021 8:30 	

'- 

153726 	

Solved 	

EPOS Gaming 	

Warranty 	

6/7/2021 8:17 	

'- 

152281 	

Solved 	

EPOS Gaming 	

Warranty 	

5/29/2021 2:39 	

'- 

144907 	

Solved 	

EPOS Gaming 	

Warranty 	

4/23/2021 9:26 	

'- 

140565 	

Solved 	

EPOS Gaming 	

Warranty 	

4/3/2021 12:57 	

'- 

No date of Delivered to customer: 

	

ID 	

Status 	

Brand 	

Group 	

Requested 	

Date of Transfer 	

Solved 	

{{dc.ticket_field-sennheiser_product-end_user_title}} 	

Delivered to customer 

154806 	

Solved 	

EPOS Gaming 	

Warranty 	

6/11/2021 3:59 	

6/14/2021 	

6/25/2021 2:24 		

'- 

154799 	

Solved 	

EPOS Enterprise 	

Warranty 	

6/11/2021 0:45 	

6/11/2021 	

6/23/2021 3:36 	

SDW Series::SDW 5000::SDW 30::SDW 5035::SDW 5065 - UK 	

'- 

154510 	

Solved 	

EPOS Gaming 	

Warranty 	

6/10/2021 3:32 	

6/17/2021 	

6/24/2021 3:49 		

'- 

154284 	

Solved 	

EPOS Gaming 	

Warranty 	

6/9/2021 8:35 	

6/10/2021 	

6/24/2021 4:10 		

'- 

154283 	

Solved 	

EPOS Gaming 	

Warranty 	

6/9/2021 8:30 	

'- 	

6/25/2021 4:33 		

'- 

153726 	

Solved 	

EPOS Gaming 	

Warranty 	

6/7/2021 8:17 	

'- 	

6/24/2021 4:08 		

'- 

153685 	

Solved 	

EPOS Gaming 	

Warranty 	

6/7/2021 4:08 	

6/14/2021 	

6/24/2021 3:11 		

'- 

153643 	

Solved 	

EPOS Gaming 	

Warranty 	

6/6/2021 10:12 	

6/10/2021 	

6/24/2021 8:32 		

'- 

153225 	

Solved 	

EPOS Gaming 	

Warranty 	

6/3/2021 9:08 	

6/8/2021 	

6/25/2021 8:19 		

'- 

152454 	

Solved 	

EPOS Gaming 	

Warranty 	

5/31/2021 11:22 	

6/14/2021 	

6/24/2021 12:25 		

'- 

152404 	

Solved 	

EPOS Gaming 	

Warranty 	

5/31/2021 8:09 	

6/7/2021 	

6/22/2021 4:19 		

'- 

151803 	

Solved 	

EPOS Gaming 	

Warranty 	

5/27/2021 10:36 	

6/10/2021 	

6/24/2021 12:54 		

'- 

151648 	

Solved 	

EPOS Enterprise 	

Warranty 	

5/26/2021 21:02 	

5/29/2021 	

6/22/2021 22:43 	

SDW Series::SDW 5000::SDW 60::SDW 5066::SDW 5066 - US 	

'- 

151054 	

Solved 	

EPOS Gaming 	

Warranty 	

5/25/2021 8:39 	

6/7/2021 	

6/22/2021 0:34 		

'- 

150923 	

Solved 	

EPOS Enterprise 	

Warranty 	

5/24/2021 19:20 	

5/25/2021 	

6/22/2021 15:16 	

Century Series::SC 660::SC 660 USB CTRL 	

'- 

150915 	

Solved 	

EPOS Enterprise 	

Warranty 	

5/24/2021 18:39 	

6/7/2021 	

6/21/2021 12:55 	

SC 100 Series Headset::SC 165 USB-C 	

'- 

150394 	

Solved 	

EPOS Enterprise 	

Warranty 	

5/20/2021 15:45 	

6/14/2021 	

6/25/2021 2:38 	

Speakerphones::SP 30::SP 30T 	

'- 

150247 	

Solved 	

EPOS Gaming 	

Warranty 	

5/20/2021 4:28 	

5/31/2021 	

6/23/2021 0:12 		

'- 

149892 	

Solved 	

EPOS Gaming 	

Warranty 	

5/18/2021 14:14 	

5/26/2021 	

6/24/2021 13:31 		

'- 

149195 	

Solved 	

EPOS Gaming 	

Warranty 	

5/13/2021 20:45 	

6/1/2021 	

6/21/2021 22:25 		

'- 

148350 	

Solved 	

EPOS Enterprise 	

Warranty 	

5/10/2021 10:17 	

5/24/2021 	

6/22/2021 14:35 	

DW Office / Pro 1 / Pro 2 / D 10::DW 20::DW 20 - EU 	

'- 

148159 	

Solved 	

EPOS Gaming 	

Warranty 	

5/7/2021 18:46 	

6/5/2021 	

6/24/2021 8:20 		

'- 

147439 	

Solved 	

EPOS Enterprise 	

Warranty 	

5/5/2021 16:02 	

5/27/2021 	

6/23/2021 13:33 	

ADAPT::Presence Series::Presence Grey UC 508342 	

'- 

146681 	

Solved 	

EPOS Gaming 	

Warranty 	

5/3/2021 7:13 	

6/3/2021 	

6/23/2021 9:01 		

'- 

141567 	

Solved 	

EPOS Gaming 	

Warranty 	

4/8/2021 11:42 	

4/21/2021 	

6/25/2021 4:17 	

Other Enquiries::General Enquiry::EPOS products 	

'- 

140137 	

Solved 	

EPOS Gaming 	

Warranty 	

4/1/2021 6:43 	

4/23/2021 	

6/23/2021 9:35 		

'- 

140129 	

Solved 	

EPOS Gaming 	

Warranty 	

4/1/2021 5:56 	

4/8/2021 	

6/24/2021 14:20 		

'- 

139487 	

Solved 	

EPOS Gaming 	

Warranty 	

3/30/2021 5:05 	

4/27/2021 	

6/25/2021 3:27 		

'- 

136794 	

Solved 	

EPOS Gaming 	

Warranty 	

3/18/2021 9:27 	

3/25/2021 	

6/24/2021 11:17 		

'- 

136070 	

Solved 	

EPOS Gaming 	

Warranty 	

3/16/2021 4:38 	

3/18/2021 	

6/24/2021 9:46 		

'- 

135261 	

Solved 	

EPOS Enterprise 	

Warranty 	

3/12/2021 8:11 	

3/26/2021 	

6/22/2021 10:37 	

IMPACT::DW Series::DW 30 ML - EU 504462 	

'- 

134834 	

Solved 	

EPOS Gaming 	

Warranty 	

3/11/2021 5:45 	

3/22/2021 	

6/24/2021 9:56 	

Software::HeadSetup 	

'- 

134655 	

Solved 	

EPOS Gaming 	

Warranty 	

3/10/2021 12:34 	

4/1/2021 	

6/24/2021 13:56 		

'- 

134239 	

Solved 	

EPOS Gaming 	

Warranty 	

3/9/2021 12:49 	

3/22/2021 	

6/22/2021 13:11 		

'- 

	

Best regards ​​ 

Sara Aknooni 
Team Manager 

Global Support and Service 
+45 4470 0124 

+45 7131 4960 

	

[ https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.eposaudio.com%2Fenterprise%2Faston-martin-f1%3Futm_source%3Dmailsignatur%26utm_medium%3Demail%26utm_campaign%3Dam_f1%26utm_content%3Dnn_en_email_aw&data=04%7C01%7Csrak%40eposaudio.com%7C89cfd74dc4bf482ba62208d93a264969%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637604758409269947%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=W0J1W4wFhzV2Io1rpYX7cWBw6R1B9kwvsPrJver4ee4%3D&reserved=0 ] 

	

[ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=04%7C01%7Csrak%40eposaudio.com%7C89cfd74dc4bf482ba62208d93a264969%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637604758409279904%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=XaVE34t00pFbl5k34sLd0y%2BhQsLocyrVBCOD4HxGcqg%3D&reserved=0 | eposaudio.com ] · Follow us here 	

[ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Feposenterprise&data=04%7C01%7Csrak%40eposaudio.com%7C89cfd74dc4bf482ba62208d93a264969%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637604758409279904%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=91cONKf6Zx17XWWwL%2F3H2KCm2pOYabdymQzmZXvt5bc%3D&reserved=0 ] [ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Feposaudio%3Flang%3Dda&data=04%7C01%7Csrak%40eposaudio.com%7C89cfd74dc4bf482ba62208d93a264969%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637604758409289860%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=sFoX%2BEwCqv26XdIyYzAFzbQvfOfjiFusq1%2FoKNxEToA%3D&reserved=0 ] [ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feposaudio%2Fmycompany%2F&data=04%7C01%7Csrak%40eposaudio.com%7C89cfd74dc4bf482ba62208d93a264969%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637604758409289860%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Ln6WFFVhGT4gmIHRntmZfu2%2BUjiXbTQ6otyBfDxa7VY%3D&reserved=0 ] [ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Feposaudio%2F&data=04%7C01%7Csrak%40eposaudio.com%7C89cfd74dc4bf482ba62208d93a264969%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637604758409299813%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=c5iqtyVFR8Fk%2F%2FYtpjxGlpBwukkzykzyi12pd2x9%2B8o%3D&reserved=0 ] [ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCKZSbHA_gj3OKwPnKa4cNaA&data=04%7C01%7Csrak%40eposaudio.com%7C89cfd74dc4bf482ba62208d93a264969%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637604758409299813%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=IaXuaj7pt8qXrsKSg%2B5ANZsFfxoB9K%2FHz%2F6RK0QzR8Q%3D&reserved=0 ]