Subject: RE: Warranty tickets
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: Ashish Dabral <[email-masked]>
Cc: "Heta Nyrhinen (HNYR)" <[email-masked]>
Date: Mon, 28 Jun 2021 14:36:29 +0000

Hi Ashish,

Thank you!
Could you ask the agents to make sure this fields are always filled out?

Best regards​​
Sara Aknooni[🇩🇰]
Team Manager
Global Support and Service
+45 4470 0124
+45 7131  4960

From: Ashish Dabral <[email-masked]>
Sent: Monday, June 28, 2021 1:17 PM
To: Sara Aknooni (SRAK) <[email-masked]>
Cc: Heta Nyrhinen (HNYR) <[email-masked]>
Subject: Re: Warranty tickets

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hello Sara,

This is done. However, I am not able to update the below tickets. I have mentioned the reason as well.

No Date of Transfer:
154495
Solved
EPOS Gaming
Warranty
06-09-2021 22:42
'-
Ticket already closed
144907
Solved
EPOS Gaming
Warranty
4/23/2021 9:26
'-
Ticket already closed

No date of Delivered to customer:
ID
Status
Brand
Group
Requested
Date of Transfer
Solved
Delivered to customer
Reason
152404
Solved
EPOS Gaming
Warranty
5/31/2021 8:09
06-07-2021
6/22/2021 4:19
'-
Ticket already closed
151803
Solved
EPOS Gaming
Warranty
5/27/2021 10:36
06-10-2021
6/24/2021 12:54
'-
RMA Cancelled
151054
Solved
EPOS Gaming
Warranty
5/25/2021 8:39
06-07-2021
6/22/2021 0:34
'-
Ticket already closed
150923
Solved
EPOS Enterprise
Warranty
5/24/2021 19:20
5/25/2021
6/22/2021 15:16
'-
RMA Cancelled
150915
Solved
EPOS Enterprise
Warranty
5/24/2021 18:39
06-07-2021
6/21/2021 12:55
'-
Ticket already closed
150394
Solved
EPOS Enterprise
Warranty
5/20/2021 15:45
6/14/2021
6/25/2021 2:38
'-
Ticket already closed
149195
Solved
EPOS Gaming
Warranty
5/13/2021 20:45
06-01-2021
6/21/2021 22:25
'-
RMA Cancelled
148350
Solved
EPOS Enterprise
Warranty
05-10-2021 10:17
5/24/2021
6/22/2021 14:35
'-
RMA Cancelled
147439
Solved
EPOS Enterprise
Warranty
05-05-2021 16:02
5/27/2021
6/23/2021 13:33
'-
RMA Cancelled
140137
Solved
EPOS Gaming
Warranty
04-01-2021 06:43
4/23/2021
6/23/2021 9:35
'-
RMA Cancelled
136794
Solved
EPOS Gaming
Warranty
3/18/2021 9:27
3/25/2021
6/24/2021 11:17
'-
RMA Cancelled
136070
Solved
EPOS Gaming
Warranty
3/16/2021 4:38
3/18/2021
6/24/2021 9:46
'-
RMA Cancelled
135261
Solved
EPOS Enterprise
Warranty
03-12-2021 08:11
3/26/2021
6/22/2021 10:37
'-
RMA Cancelled
134834
Solved
EPOS Gaming
Warranty
03-11-2021 05:45
3/22/2021
6/24/2021 9:56
'-
RMA Cancelled
134655
Solved
EPOS Gaming
Warranty
03-10-2021 12:34
04-01-2021
6/24/2021 13:56
'-
RMA Cancelled
134239
Solved
EPOS Gaming
Warranty
03-09-2021 12:49
3/22/2021
6/22/2021 13:11
'-
New ticket for replacement and also ticket is already closed

Regards,
Ashish Dabral

________________________________
From: "Sara Aknooni, SRAK" <[email-masked]<mailto:[email-masked]>>
To: "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>
Cc: "hnyr" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 28, 2021 4:10:51 PM
Subject: RE: Warranty tickets

Hi Ashish,

Thank you!
Please let me know once it’s done.

Best regards​​
Sara Aknooni[]
Team Manager
Global Support and Service
+45 4470 0124
+45 7131  4960

From: Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 28, 2021 12:01 PM
To: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>
Cc: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Subject: Re: Warranty tickets

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Sara,

I am speaking with agents regarding this. Also, going to fix those tickets.

Regards,
Ashish Dabral

________________________________
From: "Sara Aknooni, SRAK" <[email-masked]<mailto:[email-masked]>>
To: "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>
Cc: "hnyr" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 28, 2021 3:22:53 PM
Subject: Warranty tickets

Hi Ashish,

For my reports, I need to have “Date of Transfer” and “ Date of Deliver to customer” for all warranty cases.
In the tickets below, either of two above is empty,
could you check to find the reason and have the agents to fix them before the tickets get closed?

Thank you!

No Date of Transfer:
155937
Solved
EPOS Gaming
Warranty
6/17/2021 6:33
'-
154495
Solved
EPOS Gaming
Warranty
6/9/2021 22:42
'-
154283
Solved
EPOS Gaming
Warranty
6/9/2021 8:30
'-
153726
Solved
EPOS Gaming
Warranty
6/7/2021 8:17
'-
152281
Solved
EPOS Gaming
Warranty
5/29/2021 2:39
'-
144907
Solved
EPOS Gaming
Warranty
4/23/2021 9:26
'-
140565
Solved
EPOS Gaming
Warranty
4/3/2021 12:57
'-

No date of Delivered to customer:

ID
Status
Brand
Group
Requested
Date of Transfer
Solved
{{dc.ticket_field-sennheiser_product-end_user_title}}
Delivered to customer
154806
Solved
EPOS Gaming
Warranty
6/11/2021 3:59
6/14/2021
6/25/2021 2:24
'-
154799
Solved
EPOS Enterprise
Warranty
6/11/2021 0:45
6/11/2021
6/23/2021 3:36
SDW Series::SDW 5000::SDW 30::SDW 5035::SDW 5065 - UK
'-
154510
Solved
EPOS Gaming
Warranty
6/10/2021 3:32
6/17/2021
6/24/2021 3:49
'-
154284
Solved
EPOS Gaming
Warranty
6/9/2021 8:35
6/10/2021
6/24/2021 4:10
'-
154283
Solved
EPOS Gaming
Warranty
6/9/2021 8:30
'-
6/25/2021 4:33
'-
153726
Solved
EPOS Gaming
Warranty
6/7/2021 8:17
'-
6/24/2021 4:08
'-
153685
Solved
EPOS Gaming
Warranty
6/7/2021 4:08
6/14/2021
6/24/2021 3:11
'-
153643
Solved
EPOS Gaming
Warranty
6/6/2021 10:12
6/10/2021
6/24/2021 8:32
'-
153225
Solved
EPOS Gaming
Warranty
6/3/2021 9:08
6/8/2021
6/25/2021 8:19
'-
152454
Solved
EPOS Gaming
Warranty
5/31/2021 11:22
6/14/2021
6/24/2021 12:25
'-
152404
Solved
EPOS Gaming
Warranty
5/31/2021 8:09
6/7/2021
6/22/2021 4:19
'-
151803
Solved
EPOS Gaming
Warranty
5/27/2021 10:36
6/10/2021
6/24/2021 12:54
'-
151648
Solved
EPOS Enterprise
Warranty
5/26/2021 21:02
5/29/2021
6/22/2021 22:43
SDW Series::SDW 5000::SDW 60::SDW 5066::SDW 5066 - US
'-
151054
Solved
EPOS Gaming
Warranty
5/25/2021 8:39
6/7/2021
6/22/2021 0:34
'-
150923
Solved
EPOS Enterprise
Warranty
5/24/2021 19:20
5/25/2021
6/22/2021 15:16
Century Series::SC 660::SC 660 USB CTRL
'-
150915
Solved
EPOS Enterprise
Warranty
5/24/2021 18:39
6/7/2021
6/21/2021 12:55
SC 100 Series Headset::SC 165 USB-C
'-
150394
Solved
EPOS Enterprise
Warranty
5/20/2021 15:45
6/14/2021
6/25/2021 2:38
Speakerphones::SP 30::SP 30T
'-
150247
Solved
EPOS Gaming
Warranty
5/20/2021 4:28
5/31/2021
6/23/2021 0:12
'-
149892
Solved
EPOS Gaming
Warranty
5/18/2021 14:14
5/26/2021
6/24/2021 13:31
'-
149195
Solved
EPOS Gaming
Warranty
5/13/2021 20:45
6/1/2021
6/21/2021 22:25
'-
148350
Solved
EPOS Enterprise
Warranty
5/10/2021 10:17
5/24/2021
6/22/2021 14:35
DW Office / Pro 1 / Pro 2 / D 10::DW 20::DW 20 - EU
'-
148159
Solved
EPOS Gaming
Warranty
5/7/2021 18:46
6/5/2021
6/24/2021 8:20
'-
147439
Solved
EPOS Enterprise
Warranty
5/5/2021 16:02
5/27/2021
6/23/2021 13:33
ADAPT::Presence Series::Presence Grey UC 508342
'-
146681
Solved
EPOS Gaming
Warranty
5/3/2021 7:13
6/3/2021
6/23/2021 9:01
'-
141567
Solved
EPOS Gaming
Warranty
4/8/2021 11:42
4/21/2021
6/25/2021 4:17
Other Enquiries::General Enquiry::EPOS products
'-
140137
Solved
EPOS Gaming
Warranty
4/1/2021 6:43
4/23/2021
6/23/2021 9:35
'-
140129
Solved
EPOS Gaming
Warranty
4/1/2021 5:56
4/8/2021
6/24/2021 14:20
'-
139487
Solved
EPOS Gaming
Warranty
3/30/2021 5:05
4/27/2021
6/25/2021 3:27
'-
136794
Solved
EPOS Gaming
Warranty
3/18/2021 9:27
3/25/2021
6/24/2021 11:17
'-
136070
Solved
EPOS Gaming
Warranty
3/16/2021 4:38
3/18/2021
6/24/2021 9:46
'-
135261
Solved
EPOS Enterprise
Warranty
3/12/2021 8:11
3/26/2021
6/22/2021 10:37
IMPACT::DW Series::DW 30 ML - EU 504462
'-
134834
Solved
EPOS Gaming
Warranty
3/11/2021 5:45
3/22/2021
6/24/2021 9:56
Software::HeadSetup
'-
134655
Solved
EPOS Gaming
Warranty
3/10/2021 12:34
4/1/2021
6/24/2021 13:56
'-
134239
Solved
EPOS Gaming
Warranty
3/9/2021 12:49
3/22/2021
6/22/2021 13:11
'-

Best regards​​
Sara Aknooni []
Team Manager
Global Support and Service
+45 4470 0124
+45 7131  4960

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